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Frequently Asked Questions

How do I know my order is confirmed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order please log into your account on VKALART and go to MY ORDER section.

What is order verification? Why is it required?                                      

Order verification is done by VKALART for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

How do I check the status of my order?

Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

 

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Both SD & courier websites are showing different delivery dates. How do I get to know the correct delivery date?

If your order is within the promised delivery date then we request you to wait till it is delivered. To know the current status of your order please log into your account on VKALART and go to MY ORDER section. Click on View Tracking History next to the order that you wish to track.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

What does the different order status mean?

Processing - We have received your order and forwarded to the seller.

Packed       - Order has been packed by the seller and ready to be picked up by the courier partner.

Confirmed - Your order has been successfully placed.
Shipped    - You order has been dispatched and it is on the way to you.
Verified      - You payment mode and delivery details have been verified.
Delivered -Your order has been delivered to the delivery address successfully.

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What do I do if I get wrong update messages from Courier Company?

To know the current status of your order please log into your account on VKALART and go to MY ORDER section. Click on View Tracking History next to the order that you wish to track. You can also track your order through our below courier partners.

Why is the tracking information missing on the courier partner's website?

Tracking information may not be available due to technical issues because of which tracking information is not updated on our or the courier services company's website.

What should I do if I find my package opened or tampered with upon delivery?

VKALART believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.

I checked the status of my order on courier website but the status is wrong. What do I do now?

If your order is within the promised delivery date then we request you to wait till it is delivered.
To know the current status of your order please log into your account on VKALART and go to MY ORDER section.

Click on View Tracking History next to the order that you wish to track.

Do I have to pay any shipping and delivery charges?

Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on VKALART, the shipping and delivery is provided free of cost.

Why did I receive a partial order?

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you! 

The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest. 

How can I find out if VKALART delivers to my location?

You can find out if VKALART.com delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. VKALART keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.